The Migration Translators Reviews


Quality Management

Making sure that we won't let you down.

Just like legal services or going to the doctor, the translation of personal documents requires trust. We have a documented Quality Management System (QMS) in place that leans on the requirements as described in ISO 9001, but is adapted to our specific situation. A quality policy, manual, and objectives are in place. We also have a competent Quality Manager whose role it is to ensure compliance with procedures and improvement of processes.

An efficient data-management system has been established that allows us to review the quality performance and identify trends and potential. The data-management system is transparent and structured, and ensures traceability of occurrences. Random sampling is conducted; regular audits ensure that objectives are met; transparent and direct communication processes are in place to ensure that all staff are informed and responsibilities are known; and a complaint-management procedure supports finding solutions (short-term) and improving processes (long-term).

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Examples of documents created by professionals with NAATI translator accreditation

Driver's License Birth Certificate Marriage Certificate Death Certificate University Certificate Police Check