Quality Management

Quality Management

Quality Management

Quality Management

Making sure that we won’t let you down.
Just like legal services or going to the doctor, the translation of personal documents requires trust. We have a documented Quality Management System (QMS) in place that leans on the requirements as described in ISO 9001, but is adapted to our specific situation. A quality policy, manual, and objectives are in place. We also have a competent Quality Manager whose role it is to ensure compliance with procedures and improvement of processes.

An efficient data-management system has been established that allows us to review the quality performance and identify trends and potential. The data-management system is transparent and structured, and ensures trace ability of occurrences. Random sampling is conducted; regular audits ensure that objectives are met; transparent and direct communication processes are in place to ensure that all staff are informed and responsibilities are known; and a complaint-management procedure supports finding solutions (short-term) and improving processes (long-term).

NAATI

NAATI certification is the official accreditation for translators in Australia, issued by the National Accreditation Authority for Translators and Interpreters. It is required as most Australian government departments only accept translations completed by NAATI-certified professionals to ensure accuracy, authenticity, and compliance with official standards.

ATC

This certification confirms that our translation services have been independently audited and approved by the Association of Translation Companies (ATC) to meet the ISO 17100:2015 international quality standard. It guarantees that we work with qualified translators, follow strict quality assurance processes, and deliver accurate, reliable translations in line with globally recognised best practices.

MAV

The Municipal Association of Victoria’s Procurement program helps councils source trusted suppliers that meet high standards for quality, compliance, and value. As a certified supplier, we are approved to provide professional translation services to local governments across Victoria.