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Quality Management

Quality Management

Quality Management

Quality Management

Making sure that we won’t let you down.
Just like legal services or going to the doctor, the translation of personal documents requires trust. We have a documented Quality Management System (QMS) in place that leans on the requirements as described in ISO 9001, but is adapted to our specific situation. A quality policy, manual, and objectives are in place. We also have a competent Quality Manager whose role it is to ensure compliance with procedures and improvement of processes.

An efficient data-management system has been established that allows us to review the quality performance and identify trends and potential. The data-management system is transparent and structured, and ensures trace ability of occurrences. Random sampling is conducted; regular audits ensure that objectives are met; transparent and direct communication processes are in place to ensure that all staff are informed and responsibilities are known; and a complaint-management procedure supports finding solutions (short-term) and improving processes (long-term).
Testimonials

What Our Customers Say

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Very helpful, I will be back!

This is the first time I’ve dealt with The Migration Translators. I’m very happy with their customer service, because they are professional people. They guided me step by step to get my document translated. They guided me and asked me many questions, and I re-sent the document many times because there were some mistakes I had made. So they asked me to correct them, which I did. The people in the office were very helpful, and I recommend your office to my friends in my community, the Coptic church. The actual document was used by the Divorce Court. My daughter sent it up to the embassy. I didn’t have any problem with the translation; in fact, I got it the next day, which is very fast and very professional. The office where I took the translation accepted it straight away without any questions because it came from a government body. I didn’t find any problems when I sent the document translation they needed to the embassy. They welcomed it and accepted it straight away. I appreciate the way your office dealt with me, and thank you very much for your help. It was very helpful and accurate and fast and I didn’t have any problems with your office. Thanks for you service again. By the way, the fee I paid was not too much. It’s a very standard fee, which I accepted. The translation was very true to the original, and I had no problem with it. Thanks very much for your time, and thanks for the help, and if I need any more documents translated, of course I will come back to you as soon as I need them. Thank you again.

Samir Ayad

Retiree

Received my birth certificate within 24 hours.

Hello. I used The Migration Translators’ service in 2018 for migration purposes. I had an urgent order, and I requested them to help me to translate my birth certificate. They were able to complete the task and deliver the digital version within 24 hours and sent me out a physical copy so that my application for my next visa was very smooth because of the birth certificate. I’m very grateful. I highly recommend The Migration Translators to all customers who would love an accurate translation.

Cheng I Chan

Translator and Interpreter

They made our partner visa application easier. Thank you!

Hi. I’m Gabrielle, and I’m Yuta. I’m from Australia, and I’m from Japan. We used the The Migration Translators to translate documents to apply for Uta’s partner visa to Australia. They translated our marriage certificate and the family registration paperwork. We were extremely happy with The Migration Translators’ service. First, it was a really speedy process. When we made contact, they replied very quickly. They sent us the translation on time. And when we asked them to make a slight change, they did so very quickly and without any trouble. Yeah, very helpful and friendly people. The service was hassle-free, and we really appreciated their price matching. We’ll definitely recommend The Migration Translators to others. Their translation helped us a lot, because my partner visa was accepted. (Yaay!) The process of applying for visas can be really stressful, so we appreciate The Migration Translators helping to make this process a little bit more smooth. Thank you to The Migration Translators.

Gabrielle Buckle

Primary School Teacher

This service is amazing!

Hi everyone, I just want to talk a little bit about The Migration Translators. This service is amazing. Since I came to Australia, I had all my documents, from my driver licence, my marriage certificate, everything was translated in French. So when I found out about The Migration Translators, I started to use this service. Every time I’ve used it, all the documents have arrived on time. Once I submit my payment, it could take one to three days to receive all my documents. The translations are perfect and professional. I really recommend everyone to use The Migration Translators – you won’t be disappointed. Thank you.

Selemani Opece

Professional Driver

Most competitive pricing, very fast.

Hi. My name is Aaron, and I’ve just received an email from The Migration Translators about sharing my experience. So here it is. My wife and I over a year and a half ago got married, and we reached out to The Migration Translators for translations of the family documents from China. And we were very, very happy. Not only were they prompt, within one or two days, they were also the cheapest priced, because we were getting multiple quotes from multiple sources of translators, three or four, and you guys were the most competitive in pricing. So we went for you guys and you guys delivered. It was prompt. It was quick, but most importantly, it got the job done, so that documents went to the Australian government and we were able to apply for a partnership visa. So I want to thank you guys for that. Its impact is quite great, because now she’s received a partnership visa and she’s been approved. And all of this happened within record timing. The Australian government was very, very good with us. They gave it to us for within 13 months, which was very, very quick. Without your help, we wouldn’t be at this point now, so I just want to thank you for that, and I hope that this is very, very useful for your data, so thank you.

Aaron H.

Management Services

Reasonable cost, we will use their service again.

Good morning. We used The Migration Translators about one and a half years ago. We asked The Migration Translators to do a translation from Chinese to English. We found the staff quite friendly and helpful. They did their job in a quite timely manner and the cost was reasonable too. We are so impressed with the service. We will use their service again in the near future and we recommend The Migration Translators to others. Thank you, have a good day.

Victor Bai

Custom Officer

They were friendly, helpful, and responsive!

Hello. I want to share my personal experience of working with The Migration Translators. I had the pleasure of working with them on two occasions in order to translate mine and my partner’s foreign driver licenses to English. I was specifically looking for NAATI-approved translators, and out of all of the translation companies that I reached out to, The Migration Translators were not only the fastest to respond, but they also beat another price quote, which was amazing. Communicating with the team was a breeze. They were friendly and they were helpful and responsive. The end result was of very high quality. I noticed that the document was well formatted. It was easy to read, and I didn’t have to make any corrections whatsoever. So for those that are looking for a high-quality and reliable translation service in Australia, I highly recommend The Migration Translators.

Ausrine Stankeviciute

Software Developer

The team was super-friendly and helpful!

Hi. I would like to speak about my recommendation for The Migration Translators. They are really useful. I remember when I first came to Australia and my documents were all in Bahasa Malaysia. I’m from Malaysia, and I needed my birth certificate and other documents translated for school purposes and also for work purposes, and I literally just jumped on Google and I searched “How can I translate my documents?” and immediately I got the recommendation for The Migration Translators. When I clicked the link, the team were super-friendly and helpful, and I was just chatting on the website and they were really helpful, and I received my translation within 48 hours, literally. It was so good, and I would strongly recommend The Migration Translators to others – my family, my friends, and whoever I know if they want to ask me, I would definitely recommend The Migration Translators to them, and I’ll definitely order from you all again because the service is top-notch and I can use the documents translated on your website anywhere possible, it’s really everywhere. It’s good, and it has helped me a lot. In terms of any application, I don’t have any issue with them. So it’s good. I used my translation for my college application, my work application, and all that. So I strongly recommend them – highly recommended, good service. Thank you, The Migration translators. Cheers!

Bharat Rau Sunmanchalan

Student

Helpful, and everything was done quickly!

Hello, guys. I used The Migration Translators just after I moved to Australia from France to translate my French diplomas and my driver licence. I didn’t really need it at the time, but I knew it would be better for me to have it ready, and if I need it, I just need to upload the translation, and I’m ready to go. So that’s what I did. I contacted them, and one week, two weeks after I sent them my documents, they sent back the translation. It was really simple. The staff were absolutely friendly – and after that, I got a job. It was really easy. It was helpful, and everything was done really quickly. So thank you so much, guys. And I’m pretty sure for my permanent residentship I will come back to you to translate a few more documents. I don’t know what they’re gonna ask me, but I’m pretty sure you will be able to translate it for me. So thank you again and see you soon.

Tagbia Sanzia Sazin Rene Aubert Walter

Plant Operator

It's the easiest, quickest and most trustworthy method of translating

Hi there. My name is Robert. This is just my feedback and experience with The Migration Translators. Overall, I had a very good experience. The document was on time and as expected. I received it very quickly, and I had no doubts about reaching out to the team. The team was very friendly and kept me updated with the progress of my document when I had questions. I would definitely recommend The Migration Translators to others, especially those that I know that do need their documents or what-not translated. If I were to need a document translated again, I would go directly to The Migration Translators. It’s the easiest, quickest and most trustworthy method of translating. Whenever my document has helped me, which has been several times, there have been no errors or no problems with the translated document itself. I translated an academic transcript, which has helped me a lot getting into university and other government proceeds. There’s no doubt that using The Migration Translators, you’re going to translate your document in the best possible way it can be done. There’s no doubt that this service is the easiest and best way to translate. I’m very happy with the experience overall, and if I had to translate another document, I would go straight to The Migration Translators.

Robert Whitehurst

Food Industry Employee

Very competitive pricing

Hello there. I’ve been using The Migration Translators for the last five years. I’ve always found them to very prompt and efficient and, the quality has always been good. I’ve never had any objections from the recipients in terms of the translations. I’ve used them for bank purposes for getting my loan documents reviewed by the banks, and they’ve been quite good. I’ve even benchmarked them with other translators during the course of these five years in terms of pricing, and I’ve always found them to give very competitive pricing and, I’ll be using them again. I have a few more documents to translate, and I’ll be contacting them again pretty soon. Thank you.

Sarmed Iqbal

Investment Advisory

Give them a try, you wont regret it.

Thanks, The Migration translators. I dealt with them two years ago and the overall experience was fine. I received my translation on time. I used the translation a year ago and overall it was accurate. The only thing I can’t remember was the charging rate. But anyway, give them a try and you won’t regret it. Thank you very much.

Mohammad Yoosof

Aviation Instructor

Very accurate, marvellous staff. 10/10

Good morning. I have used your service before, and it was absolutely great. The translation service is very accurate. The staff was absolutely marvellous. The service is definitely a 10 out of 10. I have used it for migration and visitors’ visas, and I would definitely recommend you to someone else. It was great. Thank you very much, and I will definitely use you again if I need to. Yes, thank you.

Dobrila Lovric

Administration Clerk

They are very good at what they do.

I used The Migration Translators for translating a few documents that my partner needed to translate in order for us to be able to apply for his permanent visa. His papers were in Spanish, and we needed them obviously to be in English, and they also needed to be certified. So I Googled “translators”, and The Migration translators were the first one that popped up. So I popped them a quick email just to find out how much it was going to be. They did reply quite quickly, which was good. They wanted to know how many pages, and what sort of documentation it was, and what language it was in as well. So I replied to them with the details that they were after and they were again very quick to respond with a price and also with a turnaround time, which was also very good. So I said, “Okay, great. Let’s go ahead with it.” They did advise that the turnaround would be three business days, although it did come back in two, so that was really, really helpful. That was very good. They’re very quick, they’re very efficient with what they do, and all their work is definitely worth taking up if you need to get something translated. They’re very good at what they do, and they’re very quick, and that’s what I needed at the time, so I will definitely recommend them, and I have recommended them to friends and family.

Amy Gallego

Warehouse Employee

They did the translation very quickly!

Hi guys. I want to thank The Migration Translators for translating my document, driver licence, from my language to English, and I want to thank them because they did it in a very quick time, in two or three days, and it was very rare because I couldn’t find many translators who were doing it from my language, Tajik language, to the English language, and I thank them for doing it. Also, I would recommend them to others because the staff were very friendly. Whenever I had a question or I wanted to ask them to change something which was like a little bit different, they did it, and it was really good. Also it helped me because I’m in Australia, so I wanted to change my driving licence to an Australian one, but in order to change it, I needed my own driver licence. So I needed it as soon as possible and they also sent it in the post to me, so I received it straight away. I really appreciate it and thank them for their help.

Shohimardon Azimov

Engineering Surveyor

Emails always came very quickly. Friendly people!

Hi. I’d just like to talk to you today about The Migration Translators and our experience with them. At all times when we were dealing with them the emails came backwards and forward very quickly, and very helpful, friendly people. Basically, that was the beginning of our experience with them. They were always quick and on time with any documents we sent, even sending them from China. Getting the replies back was very quick, and we’re very pleased with the way they helped us there. We would definitely recommend The Migration Translators to anybody who needs any kind of translation work done. The documents that come back were very neat and tidy. We will definitely be ordering again sometime in the future, probably for my wife’s carer visa. That’s what we used it for there, as well as a passport, driver’s licence and academic qualifications. They did a very good job with those. We’re very pleased with everything that they did for us, and we hope that we have a good experience with them again and will be definitely using them. So thank you very much, The Migration Translators.

Alwyn Short

Teacher

The translation was accurate. Very helpful and kind.

Hi. This is my feedback for the translation service. I want to say thanks because it was a great service. It was very useful, and no charges, which is very good in these pandemic times. I sent three documents to be translated from Spanish to English. The translation was very accurate. The team, during the whole process from the first time that I uploaded the documents until the end of the process when I received the documents in my email, was very helpful and very kind. So I wanted to say thank you for this great service, and I hope everyone can enjoy this service.

Angela J.

10,000+

happy customers

100%

Australian family business

150+

languages

100%

NAATI accredited translators

24/7

personal service

Common documents created by NAATI translators for official purposes

Driver's
License

Birth
Certificate

Marriage
Certificate

Death
Certificate

University
Certificate

Police
Check

Translators

1600+ Professional Translators

The Migration Translators works with a total of 1,684 active translators across Australia, New Zealand, and worldwide.
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