Our standard turnaround time is 48 to 72 hours, but we also have a range of express and same-day options.
No. In Australia, certified translations (done by NAATI-credentialled translators) must be created from scratch. It is not legal to simply certify existing translations, because the translator, through his/her certification, confirms that the translation is his/her own work product. As a consequence, translation companies in Australia cannot use existing translations.
No. Our prices are fixed because we have very competitive prices already. However, we do have a best‑price guarantee: If you come across a lower quote for a NAATI-certified translation from another agency in Australia, we’ll match it and take off another 5%! You will need to email us the quote before ordering so that we can determine whether it is comparable, which means the same certification level, the same workflow, and the same or faster speed.
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No. A scan or photo of the original document will be enough in most cases.
Yes, of course. Our service is Web- and email-based. All we need is a scan or photo of your document. We can still post your officially certified translations to any address worldwide.
You can send us scans or photos of your documents to email@example.com, or upload your files here on the website. We will reply with a free quote within 15–30 minutes during peak hours.
We respond to your phone and email enquires 7 days a week, 24 hours a day.
No, that is unfortunately not possible, as we do not have walk-in offices. However, we do offer express translation services if you are in a rush (the fastest turnaround time is 6 hours), and we can express-post or courier your documents.